SchnellNode - Terms of Service

By using Schnell Node's ("SchnellNode", "SchnellNode's", "SchnellNode", "our", "us" or "we") products and services, you ("you", "your", "Client" or "Customer") agree to comply with our policies. SchnellNode reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. SchnellNode also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.

Acceptable Use Policy

By ordering our services, you agree to adhere to our Acceptable Use Policy. Failure to do so will result in suspension and possibly termination.

Support

SchnellNode VPSs are unmanaged. SchnellNode VPSs are designed for web hosts, advanced Linux administrators, and experienced webmasters. In order to successfully manage our VPSs, the client should be familiar with Linux operating systems, tools, and services. SchnellNode provides basic tools needed to configure and maintain the client's VPS. SchnellNode provides knowledgebase articles covering various topics which may offer insight into common questions regarding our VPSs. SchnellNode also provides remote console access to our VPSs which gives the client a way to access his or her VPS even with a broken SSH configuration.

The client is responsible for managing his or her VPS. SchnellNode staff is available for general support covering the areas below. SchnellNode also works around the clock to ensure that our hardware and network is and up running as expected.

You may contact SchnellNode for support regarding the following issues:

• Network access. Please check the our @SchnellNode Twitter page before submitting a ticket.
• Server hardware. Please check the our @SchnellNode Twitter page before submitting a ticket.
• OS templates and ISOs. If you notice any bugs with our OS templates or ISOs, please open a support ticket.

This list may not be exhaustive, but it represents the general idea of our unmanaged hosting. Anything that we do not install and configure for the client is the client.s responsibility and is not covered by our support. We will not install or configure additional packages on a VPS that are not present in our default OS templates.

Please note that multiple replies to tickets will not ensure that you receive a faster response. We generally process tickets in the order in which they are received. We offer support in English and German and we also require that one of the two to be used to communicate with our staff. We do not tolerate profanity or abusive language in any form of contact with us including, but not limited to, emails, our ticket system, our IRC channel, or our community forum. Such behavior will result in a warning, followed by suspension and/or termination if the warning is not heeded.

Service Payment, Refunds and Cancellation Guidelines

All payment invoices are generated 10 days before payment is due. Failure to pay by the due date will resort in suspended and, ultimately, terminated service. Late payments are subject to a 15% late fee. SchnellNode reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination.

SchnellNode offers a three day refund period for your first payment on your first VPS with us. cPanel and CloudLinux licenses are not eligible for refunds. Usage of over 15% of the allocated bandwidth makes the service not elegible for refunds.

If the client creates a subscription to pay for his or her service(s) with SchnellNode, the client is responsible for canceling that subscription when he or she no longer wants service with SchnellNode. SchnellNode will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with SchnellNode in the event that the client fails to cancel the related subscription.

Payment Chargebacks and Billing Disputes

Raising a billing dispute with our payment processors or charging back a payment made to SchnellNode will place the client's account in bad standing. We reserve the right to immediately terminate all services without refund in such instances.

Other Disputes

Any threat of legal action against SchnellNode will result in immediate account and service termination without refund.

Accounts

All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in suspension and/or termination without refund.

Each client may have only one account with SchnellNode. Permission to create additional accounts must be requested via ticket prior to ordering.

DDoS Protection

The filtering system can handle up to 400Gbps. Our DDoS filtering is shared among all clients, so a single client may not receive filtering for the entire 400Gbps capacity. We do not offer any guarantees attached to the filtering system. Attacks are classified as computer sabotage in Germany and are covered with up to three years imprisonment. Our datacenter partner was already directly involved in the investigation of an attack, and has ensured that the offender was convicted.

VPS Backups

VPS backups are not guaranteed. SchnellNode recommends that clients backup their VPS data to their personal computers or storage servers. Clients are responsible for their own data.